Return/Refund Policy

Return & Refund Policy

At CHéCHI, every garment is thoughtfully designed and carefully inspected before it reaches you. We hope you love your purchase, but if something isn't quite right, we're here to help.

Please read our return policy carefully before requesting a return.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • You contact us within 72 hours of receiving your order by emailing admin@shopchechi.co
  • The item is unworn, unused, and in its original condition.
  • All original tags remain attached.
  • The item is returned in its original packaging.
  • The item has not been washed, dry cleaned, altered, or repaired.
  • The item is free from makeup, deodorant, perfume, fragrance, body oils, stains, pet hair, or any other marks.
  • The item is not torn, damaged, or otherwise compromised.

We recommend trying on your garment before applying perfume, makeup, deodorant, or skincare products to avoid accidental staining.

Return Timeframes

Orders Delivered Within Lagos

Returned items must be received by CHéCHI within 7 days of the delivery date.

International Orders

International returns must be dispatched within 14 days of delivery. The 14-day period refers to the date you ship the return, not the date it is received by us. Customers are responsible for ensuring the return is handed over to the courier within this timeframe. We recommend retaining your shipping receipt and tracking information as proof of timely dispatch.

Return Shipping

Customers are responsible for all return shipping costs.

However, if your return is the result of:

  • receiving an incorrect item,
  • receiving a defective item, or
  • an error made by CHéCHI,

we will cover the cost of sending you the correct replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges are non-refundable.
  • Refund processing times may vary depending on your payment provider or financial institution.

Exchanges

We are happy to exchange eligible items while stock lasts.

If your preferred size or style is unavailable, you may choose another available item of equal value or receive a refund (where applicable).

Sale Items

All sale, discounted, promotional, and clearance items are final sale and cannot be returned or exchanged unless you have received the the wrong item or a damaged item.

Return Inspection

Every returned item undergoes a quality inspection upon arrival.

Returns that do not meet the conditions outlined in this policy, including items that are worn, stained, washed, altered, damaged, missing tags, or returned without original packaging will not be accepted.

Rejected items will be returned to the customer at the customer's expense.

How to Request a Return

To initiate a return:

  1. Email admin@shopchechi.co within 72 hours of receiving your order.
  2. Include:
    • Your order number
    • Your full name
    • The item(s) you wish to return
    • The reason for the return
  3. Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at admin@shopchechi.co and include clear photographs of the item and packaging.

We will work with you to resolve the issue as quickly as possible.