At CHéCHI, every piece is thoughtfully crafted with care. As a made-to-order brand, we produce most garments only after your order has been placed, allowing us to maintain exceptional quality while reducing unnecessary waste.

Order Processing

Made-to-Order Items

Most of our pieces are made to order and require 7–10 business days for production and processing.

Once your order is ready, it will be dispatched within 24 hours, after which you'll receive a shipping confirmation email with your tracking information.

Pre-Order Items

For pre-order products, the expected production date will be stated on the product page. Orders will begin processing from the specified date and will be dispatched within 24–72 hours once production is complete.

Please note: Processing time and shipping time are separate. Delivery estimates begin only after your order has been dispatched.

Domestic Shipping (Nigeria)

We deliver nationwide through trusted courier partners.

Estimated delivery times after dispatch:

• Lagos: 24 hours 

• Other Nigerian cities: 2–5 business days

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays or courier delays. Processing time and shipping time are separate. Delivery estimates begin only after your order has been dispatched. 

International Shipping

We ship worldwide using trusted international courier services.

Estimated delivery times after dispatch:

• West Africa: 3–7 business days

• Europe & United Kingdom: 5–7 business days

• North America: 5–10 business days

• Middle East: 5–10 business days

• Rest of the World: 7–14 business days

International delivery estimates may vary depending on customs clearance procedures and local courier services in your destination country.  Processing time and shipping time are separate. Delivery estimates begin only after your order has been dispatched.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery destination and the weight of your order.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other government fees imposed by the destination country.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before completing your purchase.

CHéCHI is not responsible for delays, failed deliveries, lost parcels or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to meet our estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including customs inspections, weather conditions, courier disruptions, public holidays or peak shipping periods.

Once an order has been handed over to the shipping carrier, CHÉCHI cannot be held responsible for delays caused by the courier or customs authorities.

Lost or Damaged Parcels

If your order is lost during transit or arrives damaged, please contact us at admin@shopchechi.co within 5 days of the delivery date (or expected delivery date for lost parcels).

We will work with the shipping carrier to investigate the issue and, where appropriate, assist in resolving the claim.